Delivery and returns
Where your order is handled
Orders are placed with our retail partner in a separate purchase tab. We do not process payment, arrange delivery or hold your order history. Before paying, check the selected product, seller, delivery address and estimated arrival.
Tracking a delivery
Open the order record in the account used to buy the equipment. Use the tracking details there for the latest information. If an item is marked delivered but is missing, follow that order’s support options.
Returns and damaged items
Review the return deadline and conditions shown for your order. For damaged or missing parts, keep the packaging where practical and photograph the item and its model label. Contact the seller through the order record before shipping a heavy machine back.
Warranty questions
Warranty coverage is specific to the product and seller. Keep your receipt and request the applicable written terms through the order support channel. A general statement about a different model does not establish coverage for your machine.